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Edward Jones account updates BROKEN again!

Justin121

It appears that my connection to Edward Jones is broken again. This happened last year for quite some time and then it was fixed. Now it's broken again. So frustrating when I can't update my investments on a daily basis and see their performance. Anyone know of any fixes for this or is this on their side AGAIN?

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Quicken Anja

Hello @Justin121,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Please be advised that we currently have an open Alert on known issues that have been reported with Edward Jones which has been ongoing intermittently and escalated internally. We do not have an ETA on a resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Justin121

@Quicken Anja that issue you referenced was from October of last year. The issue was resolved but then started happening again a few weeks ago. If this keeps happening it makes paying for a subscription to software that doesn't work pointless.

Quicken Anja

To clarify; while the Alert started to be reported in October of 2021, as mentioned previously, the issue has since been observed to be intermittent. For this reason, the Alert has continued to be reported as an ongoing issue.

Thank you!