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Can't connect a new UBS account

lhrubin

I recently established 2 new UBS accounts. I currently have 5 UBS accounts. When I tried to link my 2 new UBS accounts to Quicken I got the message that my id and password were not recognized even though my 5 other accounts use the same id and password.

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Quicken Jasmine

Hello @lhrubin,

Thank you for contacting the Quicken Community, though I am sorry that you are experiencing this issue.

I suggest, deactivating all of the UBS accounts, then updating your password in the password vault, and then reactivating your accounts. Before doing so, it is recommended to save a backup, just in case you would like to get back to where you were before attempting these troubleshooting steps.

Here is a link to a support article that discusses how to change and remove passwords from the Password Vault.

Here is a link to a support article that discusses how to deactivate and reactivate accounts.

Please let me know how this goes, I look forward to hearing your response.