Can't connect a new UBS account

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lhrubin
lhrubin Quicken Windows Subscription Member
edited April 2022 in Download, Add/Update Accounts (Windows)
I recently established 2 new UBS accounts. I currently have 5 UBS accounts. When I tried to link my 2 new UBS accounts to Quicken I got the message that my id and password were not recognized even though my 5 other accounts use the same id and password.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @lhrubin,

    Thank you for contacting the Quicken Community, though I am sorry that you are experiencing this issue. 

    I suggest, deactivating all of the UBS accounts, then updating your password in the password vault, and then reactivating your accounts. Before doing so, it is recommended to save a backup, just in case you would like to get back to where you were before attempting these troubleshooting steps. 

    Here is a link to a support article that discusses how to change and remove passwords from the Password Vault. 

    Here is a link to a support article that discusses how to deactivate and reactivate accounts. 

    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine

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