Security code text is coming from the wrong bank.

When I try to update my accounts at Spokane Teachers Credit Union (new) they want to send a security code. The security code I get comes from Bank of America, which I do have an account at. Obviously this code doesn't work. I have reset my STCU accounts several times but after a few times working correctly the problem comes back.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited March 29
    Hello @tirebiter52,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

    Are you performing a One Step Update or using the Update Now function for the specific Spokane Teachers Credit Union Account?

    First, I suggest creating a test file and adding the Spokane Teachers Credit Union accounts to see if the same errors occur. Below are instructions on how to create a test file:

    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 

    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
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