BoA account continuously asks for MFA

Here's my issue: My wife has a Bank of America credit card that is only visible under her online login. We have joint savings/checking and a HELOC. I have most accounts synced under my login, but I must use hers to track her credit card. For some unknown reason, it keeps prompting me for a text code each time I update. She has to text it to me so I can enter. this happens EVERY update. I've removed the account and readded it, still keeps prompting me. I can see why it would need to the first time, but every time? I can't find a way to "authorize" Quicken so its a recognized device (or at least that's what it feels like the root of the problem is). Does anyone have thoughts on how to fix this?

FWIW, when I setup her login, the first time it sees all the other accounts, but I've selected quicken to ignore them - because they are already sync'd under the pull using my login.

Answers

  • Quicken Jared
    Quicken Jared Moderator mod
    Here's my issue: My wife has a Bank of America credit card that is only visible under her online login. We have joint savings/checking and a HELOC. I have most accounts synced under my login, but I must use hers to track her credit card. For some unknown reason, it keeps prompting me for a text code each time I update. She has to text it to me so I can enter. this happens EVERY update. I've removed the account and readded it, still keeps prompting me. I can see why it would need to the first time, but every time? I can't find a way to "authorize" Quicken so its a recognized device (or at least that's what it feels like the root of the problem is). Does anyone have thoughts on how to fix this?

    FWIW, when I setup her login, the first time it sees all the other accounts, but I've selected quicken to ignore them - because they are already sync'd under the pull using my login.
    Hello @4pickering,   

    I am sorry to hear about this problem with multi-factor authentication and One Step Updates. Thank you for speaking with us about this here on the Quicken Community.

    What 'instance' of Bank of America has been selected in order to link this account in the Quicken financial institution list? Also, what connection method are you using in order to link the account? You should be able to check into both of these items by selecting the affected account in the Account List on the left-hand panel of the Quicken window and then navigating to Accounts > Settings in the upper menu at the top of the screen while Quicken is open. Finally, go to the Downloads tab in the window that appears.

    I look forward to hearing back from you about this.

    Thank you,

    Quicken Jared 
  • 4pickering
    4pickering Member ✭✭
    Hi Jared, I'm using Quicken Connect and Bank of America (instance, I assume is listed as Financial Institution)
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @4pickering,

    Thank you for your response. 

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken
    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let us know how it goes!
    -Quicken Jasmine
  • 4pickering
    4pickering Member ✭✭
    Working on your suggestions now, here's my version
  • 4pickering
    4pickering Member ✭✭
    Update - So I followed the instructions outlined above. Upon reauthorizing the account, I was prompted for MFA as I'd expect. After that was completed I decided to update all the accounts as I have not done that in 2 days. Once again, it prompted me for MFA on the account in question. This leads me to think the problem persists.

    Wanting to validate that, I exited Quicken completely then relaunched and updated all accounts again. I did not see the MFA prompt. So I'm not sure it is resolved fully but it appears to be for the moment. If it comes back in a day or so I will update here - but let's assume it is resolved. Thank you for the advice!
  • 4pickering
    4pickering Member ✭✭
    UPDATE - THE PROBLEM HAS RETURNED. In fact, I also get an error when I try to input the texted code. See attached screenshot
  • tom porterfield
    tom porterfield Member ✭✭
    This may be an overall configuration on the BofA side as I see the same behavior and the BofA account is registered to me. So less annoying in that I get the text, but still get prompted on every Quicken update.
  • 4pickering
    4pickering Member ✭✭
    Thanks, I suspect this is not going to be addressed. It's shameful that I seem to be plagued by so many annoying issues like this upon switching to the Mac version. I never had these problems with the windows version. I wonder why?

    I'll reach out to support at BoA and see if they offer any ideas.