quicken app just spins and spins

BR55
BR55 Member
edited May 1 in Using the Mobile App
:* I can't figure out what is up with this app. When it works, and does its sync, it is useful. But it takes FOREVER to bring in transactions, WHY?

Example last night: I typed in some transactions my wife did on her shopping spree today, with just date place amount etc and maybe a few categories. If I see transactions in the register I assume it has synced to the cloud. So, I close the app. I get up this morning, and I get on my quicken desktop app, expecting the transactions to download, and nothing happens even after I do a cloud sync. Already irritated by now.

So, I open the quicken app, and I look in the cc acct, and there are no transactions. That little bitty spinning thing is going around and it just spins and spins. Finally after maybe 20 minutes, I go back into the app (did not close it) and transactions appear.

What do I do in this example to make my experience more dependable?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @BR55,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and seeing if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken Mobile app
    2. On your desktop program go to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    7. Wait for the sync reset to finish
    8. Navigate to the Mobile & Web dropdown menu 
    9. Select Cloud Sync to resync your data and to make sure no errors occur
    10. Wait for it to finish syncing 
    11. Sign back in on your Quicken Mobile app
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
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