How do I delete my Quicken ID and all information - I can't use Quicken in Brazil ?

acaprio

I'm not able to use my quicken account in Brazil, so I want to delete my quicken ID and finish all my data. Where could I cancel my quicken ID?

Quicken Jared

acaprio said:

I'm not able to use my quicken account in Brazil, so I want to delete my quicken ID and finish all my data. Where could I cancel my quicken ID?

Hello @acaprio, 

Thank you for inquiring about the process of canceling your account. We are sorry to see you go, but will be happy to assist you.

In order to be helped with this, it is necessary to reach out to Quicken support via the contact information provided in the link below:

https://www.quicken.com/support#contact-support

I hope this is helpful, and feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared 

acaprio

Hello Jared, I'm trying to do that, but every time that I choose to chat the system ask me to login (again) and the buttons get start or log in does not work. I tryed with Chrome, Edge and Firefox. How could I open a chat to talk to you?

NotACPA

There's no chat available with forum moderators. But if you follow the link that @Quicken Jared provided and scroll down to the "Contact Support" area, there's a Chat option there.

acaprio

sorry to be not clear, is just with this https://www.quicken.com/support#contact-support link where I could not open a chat window.

UKR

acaprio said:

sorry to be not clear, is just with this https://www.quicken.com/support#contact-support link where I could not open a chat window.

Your browser must allow popups from https://www.quicken.com for chat/phone support selections to function. See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest for more details
There's a possibility that Quicken may not allow international users access to their servers. Try using a VPN configured with a US IP address as your origin.
If all else fails, you may have to place an international phone call to +1-650-250-1900 during posted hours of operation
OTOH, you should still be able to use Quicken even if you have problems accessing your account and Quicken ID. Just keep your computer completely disconnected from the Internet ("airplane mode", WiFi set to disabled, Ethernet cable unplugged) before starting Quicken.