Goldman Sachs IRA - cash balances not updating

David Gray

I have four discrete IRA accounts at Goldman Sachs. Each of these accounts has a cash balance that fluctuates as shares of securities are bought and sold. While the securities themselves update properly in Quicken (with respect to share quantities and prices), Quicken is not pulling across the cash balances in any of these four accounts. That means that I have to manually update the cash balance in each account after doing a One Step Update; otherwise the total account value is understated. Has anyone else had this issue or found a way to resolve?

Quicken Jasmine

Hello @David Gray,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

What version of Quicken are you running? You can see this by navigating to Help > About Quicken. What is the Connection Method that you have set up with Goldman Sachs? You can see the Connection Method by navigating to the Tools menu in the upper left > Account List > Edit next to your account > Online Services. 

First, I suggest creating a test file and adding the Goldman Sachs account(s) to see if the same error occurs with the balance not updating. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

I look forward to hearing your response.