Citibank CC-506

Citibank 'One Step Update' failing (CC-506). The Quicken-standard troubleshooting procedures do not resolve the issue.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Jeff Hendrickson,

    Thank you for contacting the Quicken Community, I do apologize that you are experiencing this CC-506 error. 

    You stated that the troubleshooting procedures did not resolve the issue, however, I would like to confirm that you were using this Support Article when attempting to reach a resolution. 

    If the above-linked FAQ was indeed the steps that you attempted and the issue remains, then I advise contacting Quicken Support directly so they may escalate the situation. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you!

    -Quicken Jasmine

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  • geoffb12
    geoffb12 Member
    I am having the same issue and tried the steps outlined in the linked support article. I am still having the issue on my end.
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