Can't get online bill using Quicken, but bill is shown in account

Question

Quicken does not see online bill in my account, but if I go to the biller's website the due amount is shown and by clicking a link I can see the bill.  In this case the biller is Spectrum Internet Service.  How do I direct Q to the bill?  Q is able to log into the account, but comes back saying that there is no bill available.

Quicken Anja · Answer

Hello @Newbie,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

To start with, I suggest you try to Review and Repair Online billers. However, I do recommend saving a backup first (just in case). Once you have saved a backup, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!