Capital One and Ally Bank transactions do not download

emily.vondolln

Ally Bank transactions have not downloaded for a couple of weeks. The account says it updates and there are no errors, but the transactions do not download into the register.

Now, Capital One is doing the same thing. Any ideas on what to do?

emily.vondolln

Here is what support has had me do:
Make sure the transactions are sorted by date (they were)
Click the reset button on the filters for the register (there were no filters anyway)
Ask me if the transactions are over 90 days old (they are not)

Quicken Jasmine

Hello @emily.vondolln,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with downloading transactions from Ally Bank and Capital One.

First, I suggest creating a test file and adding the Ally Bank and Capital One accounts to see if the same error occurs with transactions not downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

ggranger3

I tried this suggestion, and it did not work. I got the same results - Error CC-502. I can login through the web site, so the website seems to be available, even though the error message says the opposite.

Quicken Jasmine

Hello @ggranger3,

Thank you for your response and for attempting the test file, though I do apologize that you still experienced this error. 

Did you receive the CC-502 error when trying to add both the Capital One and the Ally Bank accounts in the test file? What exactly occurs when attempting to add the Capital One account to the test file or when trying to update the account in your main file?

We do currently have an Ongoing Active Alert regarding a CC-502 with Ally Bank. You may follow that link in order to bookmark the alerts and stay up to date on any further information, resolutions, or ETAs that may occur.

I look forward to hearing your response so we may work towards a resolution regarding the error with Capital One.