Missing transactions that were previously reconciled

Neeseeray
Quicken Windows Subscription Member
I am missing transactions that have been previously reconciled. I am not sure when this happened but my previous reconciliations balanced. When I went back to re-reconcile manually, I was off by the same amount each month from the beginning of 2022. So I went further back and noticed a similar pattern. So far I have found 4 missing transactions since October of 2021. However, I am still not completely balanced so I know there are more missing transactions.
I am very frustrated because I don't really have the "free" time to try to troubleshoot something that is a glitch in a program/subscription that I pay for. I am very frustrated and I will continue to reach out to customer service. However, I saw one other poster who had a similar problem and that thread was closed. Has anyone else had this issue?
I am very frustrated because I don't really have the "free" time to try to troubleshoot something that is a glitch in a program/subscription that I pay for. I am very frustrated and I will continue to reach out to customer service. However, I saw one other poster who had a similar problem and that thread was closed. Has anyone else had this issue?
0
Comments
-
I suggest you compare the running balance of the account register in the current Quicken file with the running balance of the account register from a Quicken file backup saved when the account was last reconciled. One way to accomplish this is to print the registers to text files.1
-
Thank you. I will give that a try.0
This discussion has been closed.
Categories
- All Categories
- 30 Product Ideas
- 27 Announcements
- 187 Alerts, Online Banking & Known Product Issues
- 18 Product Alerts
- 730 Welcome to the Community!
- 605 Before you Buy
- 1.1K Product Ideas
- 50K Quicken Classic for Windows
- 15.4K Quicken Classic for Mac
- 986 Quicken Mobile
- 775 Quicken on the Web
- 75 Quicken LifeHub