Is PNC Direct Connect broken again?

VataysMan

PNC Direct Connect worked for me last Saturday but doesn't work this morning. Running Windows 11 Pro (Version 10.0.22000 Build 22000), Quicken Premiere (Version R39.23, Build 27.1.39.23). When updating a message flashes "An error has occurred." then the Summary screen boasts "Updated bills successful 10/25/2020 12:03 pm". The date is from a year and a half ago. What's up with that? Anyway, no error codes are ever displayed. Any feedback would be helpful. Thanks.

RobinK76

Same here this morning (04/12/2022) except my error message is that Quicken cannot establish an internet connection.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, in the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello again,

This issue has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

RobinK76

Same here this morning (04/12/2022) except my error message is that Quicken cannot establish an internet connection.

VataysMan

Thanks, Robin. It's nice to have confirmation that this is not just me. Now, the big question is: Who is at fault? Is this a PNC issue? ...or... Is this a Quicken issue?

flier

same here Quicken cannot establish an internet connection.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, in the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

VataysMan

Quicken Anja, thanks for the feedback. I did as you suggested, i.e., I went into the app and did the "Report a problem" with log file submission.

Quicken Anja

Hello again,

This issue has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

VataysMan

I don't know what you folks did but my Quicken is fully operational now. Thanks!!!

Quicken Anja

@VataysMan Thanks for the update! Glad to hear yours is working now.

We will continue to keep the Alert previously referenced open until we are able to confirm it has been resolved for all PNC/Quicken users.

Thank you!