When I try to reconnect Capital One accounts Quicken freezes

A few weeks ago, none of my accounts would update. I successfully reestablished connected with all of them EXCEPT Capital One with whom I have two accounts. Every time I try to connect CapOne, Quicken grays out and freezes. I have to ALT-CTRL-DELETE to abort. Help! I am a 20-year+ Quicken user.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Suntimer,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with connecting your Capital One account(s). 

    First, I suggest creating a test file and adding the Capital One account(s) to see if it produces the same error and in order to try and isolate the issue that you are experiencing. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 


    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine
  • Suntimer
    Suntimer Member
    I was able to set up the new Quicken file and connect to CapitalOne. It downloaded all my transactions January till today, 4/14.

    NOTE, I am not able to "start over" and recreate my entire Quicken system. I have to limit my screen time due. This would be a huge amount of work since we have many accounts. Plus it would involve customizing the display, etc.

    Please give a solution involving my current file. Thank you.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 15
    Hello @Suntimer

    Thank you for your response and for attempting the test file, I am happy to hear that you were able to connect and download transactions. 

    To clarify, the test file was used simply to be able to isolate the error that was occurring in your main file. 

    Next, I suggest that you please try validating and/or super validating your main data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    Please let me know how this goes, I look forward to hearing your response.
    -Quicken Jasmine
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