Community America Credit Union not downloading mortgage payment information
Up until March 5th, my Community America Credit Union monthly mortgage payment information was downloading and registering in my Quicken program (Version R39.23). No monthly payment activity showing since then even though Community America online shows payment activity. No error codes. Just nothing. Community America's website indicates Direct Connect is available for Quicken. However, in Quicken, there is no Direct Connect option to select in the Online Services area of my mortgage account. Only Express Web Connect. Tapping the Reset Account button does nothing. Deactivating and reactivating the account does nothing as well. As a matter of fact, when I re-added Community America as a new account and associated it with my already existing mortgage account, it entirely erased my mortgage payment history upon download and indicated the mortgage as being paid off. I wish! Luckily I backed up my file before I did this and restored it prior to this surprising outcome but now I'm back to nothing downloading again. Any help would be appreciated. Thanks.