Unable to download transaction from Citibank

Howard Hoffman

This has been the case for a while and now it's nearly impossible to download.

The error shown s CC-506

I have followed the steps listed by others below but it does not help

1. Log on to my Citi account, selecting the Profile icon in the top-right corner of the webpage, then More Settings -> Manage Desktop Apps (in the Security section) -> Add Access. You should see a confirmation that Citi opened access to 3rd party apps and a count-down timer starting.

2. Then going to Quicken and opening one of the affected account registers, followed by clicking the gear icon in the top-right corner and selecting Update Now (or pressing Ctrl+Alt+U in the register).

Quicken is useless if it can't download transaction.

What's missing?

Quicken Jasmine

Hello @Howard Hoffman,

Thank you for contacting the Quicken Community, though I do apologize that you are receiving the CC-506 Error with your Citibank account(s). 

I have located a Support Article that discusses steps to take when presented with this error. You may follow this link here to access those troubleshooting steps. 

I hope this helps.

Please let me know how it goes after completing these troubleshooting steps so I may assist further if needed. 

draney

I am also having the same issue. Started around the same timeframe that Howard had reported. Have we validated the citibank server side receiving the requests is working properly. Has quicken support contact citibank to insure there has not been any network firewall changes on their end? We need a more detailed instruction to better diagnose this issue?

Quicken Jared

draney said:

I am also having the same issue. Started around the same timeframe that Howard had reported. Have we validated the citibank server side receiving the requests is working properly. Has quicken support contact citibank to insure there has not been any network firewall changes on their end? We need a more detailed instruction to better diagnose this issue?

Hello @draney, 

I am sorry to hear that you are being affected by this connectivity issue, as well. Thank you for reaching out about this here on the Quicken Community.

There is currently an Open Alert regarding Citibank and connection difficulties of the kind being described here. You can follow the discussion thread I will link here for additional details and any possible updates.

I hope that is helpful, and feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared