One Step Update deletes all eligible accounts in mobile and web

One Step Update deletes all eligible accounts in mobile and web. It is a chronic issue.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Suntu

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program to see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken Mobile/Web app(s)
    2. On your desktop program go to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    7. Wait for the sync reset to finish
    8. Navigate to the Mobile & Web dropdown menu 
    9. Select Cloud Sync to resync your data and to make sure no errors occur
    10. Wait for it to finish syncing 
    11. Sign back in on your Quicken Mobile/Web app(s)
    Once that is done, see if the issue still persists.

    Let me know how it goes!
    -Quicken Jasmine
  • Suntu
    Suntu Member ✭✭
    "Sign out of your Quicken Mobile/Web app(s)"? How?
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Suntu,

    Thank you for your response. 

    I do apologize for the confusion. Please disregard the steps that discuss signing in and out of your Mobile/Web apps. 

    I hope this clears things up. Please let me know how the reset goes!

    -Quicken Jasmine
  • Suntu
    Suntu Member ✭✭
    Thank you for the update.