Issue with Fidelity Visa by Elan Financial

System

This discussion was created from comments split from: Cannot update transactions for Fidelity Investments VISA Credit Card.

BFF

I'm still having the same issue with Fidelity Visa by Elan Financial, but don't understand what the solution was above. When I try to re-set up the account, it asks a security question that I know I've never been asked so haven't answered before. This means I can't proceed with the account on the test file.
Any ideas? Is it a Quicken or Elan problem?

Quicken Jasmine

Hello @BFF,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this. 

Due to the security question appearing also in the test file, that would be something your financial institution is sending over to Quicken. I recommend reaching out to them for further information on how to proceed. It is recommended to request to speak with a Tier 2 Representative or with a Supervisor as they are usually more familiar with a third-party application such as Quicken. 

I hope this helps!
Let us know how it goes!