USAA Accounts Stopped Downloading

DoubleEagle

Purchased Quicken subscription on Thursday 4/14/22. Set up and downloaded USAA transactions successfully. On Monday 4/18, Quicken connects to USAA, but then reports 0 transactions (no error code) when there are new (not pending) transactions on the accounts. I tried again today, just to be sure and observed same behavior.

This is not a good beginning to my subscription. Any ideas why this is happening?

Version R39.23, Build 27.1.39.23, Quicken Deluxe, Windows 10 Home

Thank you.

Quicken Jasmine

Hello @DoubleEagle,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

First, I suggest creating a test file and adding the USAA Bank account(s) to see if it produces the same error message. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

DoubleEagle

@Quicken Jasmine

Thank you for the quick reply. Test file downloaded about 6 months of transactions, but for credit card transactions after 4/10/22 did not download (5 transactions).

Quicken Jasmine

Hello @DoubleEagle,

Thank you for your response and for attempting the test file. 

Regarding newer transactions not downloading, this is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.