Safe CU , California

Safe CU has stopped downloading transactions? Do I need to change something?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mik1mik,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    We will need some additional information in order to better assist you further.

    First, which connection method are you using to connect (i.e.: Express Web Connect or Direct Connect)? And are you receiving any specific error code(s) and/or message(s) while trying to connect that you could provide us with here, please?

    Check back and let us know! Thank you.
    -Quicken Anja
  • mik1mik
    mik1mik Member ✭✭
    Connection is Direct connect and the error code is OL-393-A. It has been working but stopped in the last couple of weeks.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for the additional information.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error OL-393.

    I hope this helps!
    -Quicken Anja
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