Why is it saying my accounts have been updated yet no transactions have been down loaded.

There are no error messages. Has been going on for a couple of days

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Thank you for your response.

    In that case, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @ejworks,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Are you experiencing this with accounts connected to one financial institution in particular, or multiple/all financial institutions?

    Check back and let us know! Thank you.
    -Quicken Anja
  • ejworks
    ejworks Member
    All of them
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Thank you for your response.

    In that case, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja