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Why does Quicken duplicate Citibank accounts?

gemerald Member ✭✭
Always seems to be some issue downloading Citibank data in MAC. Using Quicken Connect connection type often the download creates a new account in the account list for the recent transactions.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @gemerald

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Could you please create a test file and add your Citibank account(s) to see if the same error occurs? You can do this by navigating to File > New > Start from Scratch. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. 

    Please let me know how this goes, I look forward to hearing from you. 
    -Quicken Jasmine
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