Why does Quicken duplicate Citibank accounts?

gemerald
gemerald Quicken Windows Subscription Member ✭✭
edited May 2022 in Download, Add/Update Accounts (Mac)
Always seems to be some issue downloading Citibank data in MAC. Using Quicken Connect connection type often the download creates a new account in the account list for the recent transactions.
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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    Hello @gemerald, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Could you please create a test file and add your Citibank account(s) to see if the same error occurs? You can do this by navigating to File > New > Start from Scratch. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. 

    Please let me know how this goes, I look forward to hearing from you. 

    -Quicken Jasmine

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