How do I get Quicken for Mac v 6.6.2 to download a new American Express card account

I have been using Quicken for several years. I received a new amex credit card so I followed the instructions to add a new credit card and ended up with an error message:


"You have no more accounts at American Express to activate."

"it looks like you've already set up all of your accounts at American Express for the username you provided"


I only have one account and username at American Express. So I tried again, carefully following all the steps to activate the account. Same result. Quit Quicken restarted and tried again. Same result. Tried Web Connection instead of Direct Connection - same result.

Best Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 26 Answer ✓
    Hello @Mike100100,

    Thank you for updating me and for attempting the test file.

    Next, I suggest returning to your main file and deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click 
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let me know how it goes!
    -Quicken Jasmine
  • Mike100100
    Mike100100 Member ✭✭
    Answer ✓
    It worked. Thank you.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Mike100100,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your American Express accounts. 

    I suggest creating a test file and adding the American Express accounts to see if the same error occurs. You can create a test file by navigating to File > New > Start from Scratch. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position.

    Let me know how it goes!
    -Quicken Jasmine
  • Mike100100
    Mike100100 Member ✭✭
    I tried that and it *did* recognize the new account.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 26 Answer ✓
    Hello @Mike100100,

    Thank you for updating me and for attempting the test file.

    Next, I suggest returning to your main file and deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click 
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let me know how it goes!
    -Quicken Jasmine
  • Mike100100
    Mike100100 Member ✭✭
    Answer ✓
    It worked. Thank you.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Mike100100,

    You are very welcome, I am glad that I could assist you in reaching a resolution.

    Please do not hesitate to reach out with any further questions or concerns!
    -Quicken Jasmine