Voya institutional plan service

lovelydee16
Member ✭✭
I found the plan under investing using the instructions that was given from voya. I put my user id [Removed - Privacy] and pin and it is telling me to contact them at 855-663-8092 in order to sign up. I am not doing anything wrong and the plan is compatible to quicken so why is it that i am unable to download into quicken
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Answers
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Hello @lovelydee16,
Thank you for reaching out to the Community with your question.
When receiving a message to contact the financial institution while trying to set up and download your accounts, it usually means that the financial institution requires giving 3rd-party software authorization. This is usually the case when connecting via Direct Connect.
I recommend reaching out to your financial institution to find out if they require Direct Connect authorization for Quicken.
I hope this helps!-Quicken Anja0 -
Thank you for your response I was actually able to download the information0
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You're welcome and thanks for the update! Glad to hear you were able to get downloads working.-Quicken Anja0
This discussion has been closed.