One Step Update generates message request with inappropriate options

"Visa Advantage XX0443 account was deleted in one of the Quicken companion apps... See attached. What does it mean? What is the appropriate action? Remedy?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Suntu,

    Thank you for reaching out to the Community and describing your issue, though I apologize that you are experiencing this.

    I advise you to click "No" on the error message, and then reset your cloud data to hopefully prevent this going forward. However, I do recommend saving backup first (just in case), and before resetting, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Navigate to Edit
    2. Preferences...
    3. Mobile & Web
    4. Make sure sync shows it's ON and click on Reset your cloud data 
    5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    6. Wait for the sync reset to finish
    7. Navigate to the Mobile & Web dropdown menu 
    8. Select Cloud Sync to resync your data and to make sure no errors occur
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja