how do I email you guys for cancelation?

javadeveloper

I thought I was getting a trial signed into my old email after clicking the button, then it asked for my credit card (which is typical for trials) then it charged my card. I used to have home and business so I figured I would be able to trial the cheaper option however when it charged my card it never said i was not eligible for a free month (issue number one, in web design always be clear and have a catch that says oops you already have an account, you are not eligible for this free month) which again old account. then I enter my credit card, again, no warning hey you aren't getting a free month, then boom thank you for your purchase. really annoying for a company this large to have a hole in logic that seems pretty common practice. anyway my bank said i cannot dispute until it posts and for some reason there is no support email, and all forms of support are cut off. so I have to resort to what I assume is the forums. so here I am. does anyone have an email for quicken because I know they have one. they just try not to publish it. also I know if i end up having to dispute that quicken will be charged a fee by visa for having the dispute even occur, so I would rather quicken just refund the money.

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products

Boatnmaniac

Quicken does not have a free trial period for anyone, regardless of subscription status.  They do offer a full refund if not satisfied within 30 days of the subscription date. 

The normal process for subscription cancellation and refunding is found at https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Returning-or-Refunding-Quicken-Products.  If it is within 30 days since you placed the subscription order then this process works well for requesting the refund.

Unfortunately, Quicken does not have a means to contact them via email.  If you don't want to use the refund process mentioned in the previous paragraph you will need to contact Quicken Support via telephone or Chat:  https://www.quicken.com/support/quicken-support-option.