Problem with Syncing Apple mobile device with mac
Answers
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Hello @Murad Ali Murad,
Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
First, please save a backup prior to performing any troubleshooting steps (just in case).
I know you mentioned having already tried resetting your cloud, however, when you did so, did you also sign out of the mobile app first as well as turn off sync in the process of resetting the cloud? If not, then to start with, I suggest that you please try to reset the cloud again by following the instructions below. Doing so does not affect your data file or other Cloud Accounts (if applicable).
- Sign out of Quicken on the Web
- Navigate to the Quicken dropdown menu (in the Quicken desktop program)
- Settings...
- Mobile, Web & Alerts
- Use the toggle button on the left to turn Sync OFF
- Click Disable Sync
- Navigate to Connected Services
- Click Reset (click Reset again on the pop-up box)
- Once the Reset completes, navigate back to Mobile, Web & Alerts
- Use the toggle button on the left to turn Sync ON
- Click Enable Sync
Once that is done, go back to Mobile, Web & Alerts > Accounts
to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on Quicken on the Web, and see if the issue still continues to persist.
I hope this helps!
-Quicken Anja
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Hello and thank you for your response. I did exactly as you explained but unfortunately i continue to have the same problem. I also notice that the syncing process on the mobile device does not end and continues and I have waited upto half an hour and the syncing goes on and on. The problem may be some corrupt transaction or transactions that are causing this to happen but it is different to find out which transaction.0
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Thank you for your responses, I am sorry that you are still experiencing this error.Next, I suggest manually resetting the cloud account instead.
To do this, first, save a backup (just in case). Sign out of the Quicken Mobile app again. Then, follow the instructions provided below to remove the cloud account from your main data file (this does not affect your data saved with your file).- Navigate to the Quicken dropdown menu
- Preferences...
- Mobile, Sync & Alerts and use the toggle button on the left to turn Sync OFF
- Click Disable Sync
- Close Preferences
- Open a different data file, or if you don't have a second data file to open, then create a temporary new data file (click here to view instructions under To create a new data file).
- Once you've opened a different data file, navigate back to Quicken
- Preferences...
- Connected Services
- Click on See all cloud accounts
- Select the cloud account name from your original file
- Click the minus-sign (-) in the bottom left corner
- On the pop-up screen, click Delete Cloud Account
- Switch back to your original data file (click here to view instructions, scroll down to Switching between data files)
- Once you've returned to your original data file, navigate back to Quicken
- Preferences...
- Mobile, Sync & Alerts and use the toggle button on the left to turn Sync ON
- Click Enable Sync
Let us know how it goes!-Quicken Anja
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I did exactly what you mentioned in your reply but the problem persists. In fact on the mobile device the loading continues without stop but the transactions and reports are not synced. Could the sync have a storage limit although the sync is from May 2017 and not from the beginning? Could the format of attachments not acceptable for syncin?.The attachment format is jpeg jpg jpeg200 etc.0
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Generally, the mobile app does only display a limited amount of history rather than the entire history that you are able to view in your desktop data file. However, this limitation should not be causing the issues that you are seeing.
At this point, I recommend that you reach out to Quicken Support directly instead for further assistance. Please note that it's possible that our support agents may need to seek Tier 2 assistance. In which case, we'd recommend waiting until Monday to contact support as Tier 2 is out of the office on weekends.
I apologize for any inconvenience! Thank you.-Quicken Anja
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