Wrong stock prices in update

rolanddawson2500

About 2 weeks ago I started having trouble with my one step update downloading a few stock prices wrong. About 3% (but increasing) number of share prices are reporting from the closing price 2 days before the update (as opposed to the day before), and not the last day.

Using EVRG as an example, closing price on 5/5/22 was $44.58, on 5/6 is was $44.61. When I updated my portfolio on 4/7, it used the 5/5 price not the 5/6 price.

Out of ~ 200 quotes, only 5 were using 2 day before rather than day before closing price. This was for EVRG, WFC, AEP, AWK, and WTRG. The rest of the ~200 Stocks/Bonds/ETF/Mutual Funds recorded the correct closing price on the day before, while the above (for what ever reason) were using 2 days before on closing price.

Anybody else having this or a similar problem? 

rolanddawson2500

And I messed up the dates. Doing 1 step update on 5/7, the Q program downloaded closing prices from 5/5, not 5/6 on 5 out of ~ 200 quotes. The other quotes were correct (closing price from 5/6)

NotACPA

What 5 (their symbols)?

rolanddawson2500

NotACPA said:

What 5 (their symbols)?

EVRG, WFC, AEP, AWK, and WTRG

rolanddawson2500

As of this am, only EVRG is wrong.

rolanddawson2500

Is any body else having problems with downloading correct pricing? EVRG is wrong every day. There are random other stock prices (usually only a couple) in daily downloads. Bond (TEI) download correctly. Kinda defeats the purpose of having a subscription if I have to check 6 pages daily to correct to brokerage. EVRG is in 2 accounts, and both download wrong.

[Deleted User]

@rolanddawson2500 - what type of account do you have?  How many securities have a balance?  

rolanddawson2500

2 Brokerage, 3 IRA's, 1 457, 1 401A.
100+ stocks, 50 + individual bonds,  12 mutual funds.
EVRG is wrong every day. Significantly wrong. Other stock prices randomly wrong. Bond and mutual funds always oK. My subscription is up middle of next month. Major benefit of subscription is downloading prices. going to be hard to justifying re up. trying to find out if this is a singular problem or endemic to Quicken. 

[Deleted User]

I am guessing that you are seeing differences in the stock prices in the 457 and 401A.  Who is your plan provider for the 2 plans?  I looked up the published prices for EVRG and they are nowhere near the prices you gave.  What this is telling me is that your provider uses "unitized" prices for stocks.  This is done because stocks have a T+3 settlement and cannot work for daily valuation.  To get around this, some providers create "unitized" or "pseudo" funds.  The prices for these unitized funds do not come through the normal pricing feed that Quicken uses.    How your stocks are being updated depends on what ticker symbol you used to set up your funds.  If you have a "unitized fund" ticker (a proprietary ticker given to you by your plan provider), both the prices and pricing dates for these stocks may be coming from the update file from your financial institution and then your stock prices would match, between Quicken and your retirement plan.  But if you check published prices for these stocks, they will not match.  If you use a real ticker to set up these stock funds in quicken, the stock funds then would be updated with the "wrong price" and not match your retirement plan.  Some retirement plan providers are not very open about using these unitized funds because they know it would cause confusion, but IMO they are causing a worse confusion when they use real tickers symbols for these unitized funds.  So bottom line, it's not a Quicken issue.  Usually your retirement plan provider, and /or HR has informational or educational meetings on your retirement plans.  In the next meeting I would ask them about how they value the stocks for daily valuation.

rolanddawson2500

"I am guessing that you are seeing differences in the stock prices in the 457 and 401A." by Damian.

No, EVRG is a direct holding, in both a Schwab and EDJ account. All of my fund prices are correct. When I have errors, it is almost always in stocks (direct holdings) not funds or bonds. Today, (yesterdays price) Schwab and EDJ both show EVRG at $69.32/share, Quicken has it at $68.10/share. My 457/401K/IRA always agree between Quicken and provider. 
Occasionally Quicken will report EVRG share price less than $10 to four decimal places. I occasionally have other direct holdings that do not agree with brokerage, but EVRG is EVERY DAY wrong, some times by $50+/share. We have more than 100 direct holdings (stocks bonds and preferred's) that 99% of time report correctly. EVRG used to report correctly, but has not done so for months.
I talked to Q support, not very helpful. After they finally straightened out the big Schwab mess many months ago, everything worked great for a while. Now errors in reporting are starting to creep back in.
I am at a loss, but sure makes the downloading frustrating.

[Deleted User]

@rolanddawson2500 in your OP, your EVRG quotes were very different what you are say now in this post.

"Using EVRG as an example, closing price on 5/5/22 was $44.58, on 5/6 is was $44.61. When I updated my portfolio on 4/7, it used the 5/5 price not the 5/6 price."

Now you say:

"Today, (yesterdays price) Schwab and EDJ both show EVRG at $69.32/share, Quicken has it at $68.10/share."

I looked at prices for ERVG, on Quicken and here are the prices for May:

Date	Price	High	Low	Volume
5/25/2022	69.46	69.59	69.15	131,180
5/24/2022	69.32	69.33	67.67	845,461
5/23/2022	68.10	68.48	67.36	1,365,726
5/20/2022	67.43	67.61	66.18	1,147,434
5/19/2022	66.70	66.97	65.11	1,182,608
5/18/2022	67.06	68.32	66.89	988,484
5/17/2022	67.96	67.97	66.81	868,555
5/16/2022	67.52	67.97	67.15	1,117,947
5/13/2022	67.61	67.79	66.50	877,827
5/12/2022	66.80	67.16	65.73	914,330
5/11/2022	66.96	67.99	66.52	1,059,016
5/10/2022	66.45	68.75	65.66	1,408,961
5/9/2022	67.90	68.63	66.62	1,607,900
5/6/2022	68.10	68.65	67.48	1,623,149
5/5/2022	68.28	69.94	67.67	1,192,697
5/4/2022	68.73	68.80	67.43	1,353,008
5/3/2022	67.38	68.57	67.04	822,182
5/2/2022	67.08	68.31	66.21	939,951

As you can see, my Quicken's prices for EVRG match what you have from your other sources.

Please check the rest of the prices you have for Quicken and report back.  There has to be a reason why your prices on Quicken are different than mine.  Thanks!

rolanddawson2500

The rest of the prices generally (occasional difference) report correctly. Only EVRG is never correct. We have approximately 100 different stocks in this portfolio, and only occasionally will an incorrect price (closing price) download. Day before yesterday ($69.32) only price wrong on 6 pages of prices.

[Deleted User]

So EVRG is wrong all the time?  That is perplexing.  I have shown you that the EVRG prices I have on Quicken match what you have from other sources - Schwab & EDG.  I show 69.32 the EVRG price for 5/24/22.

rolanddawson2500

I will check tomorrow, and see if offsetting by a day (since I did not write down prices), but a couple of times it has priced EVRG at less than $10 share. Weird.

rolanddawson2500

Well, ongoing problems. Now Bond prices are not linked. EVRG priced at $9/share. What gives?

[Deleted User]

@rolanddawson2500 - here are EVRG prices I pulled directly from Quicken.  They match the published prices for EVRG

Date	Price	High	Low	Volume
5/27/2022	69.93	69.97	69.29	45,690
5/26/2022	69.56	70.25	69.42	715,273
5/25/2022	69.52	69.70	69.11	1,092,901
5/24/2022	69.32	69.33	67.67	846,248
5/23/2022	68.10	68.48	67.36	1,365,726
5/20/2022	67.43	67.61	66.18	1,147,434
5/19/2022	66.70	66.97	65.11	1,182,608
5/18/2022	67.06	68.32	66.89	988,484
5/17/2022	67.96	67.97	66.81	868,555
5/16/2022	67.52	67.97	67.15	1,117,947
5/13/2022	67.61	67.79	66.50	877,827
5/12/2022	66.80	67.16	65.73	914,330
5/11/2022	66.96	67.99	66.52	1,059,016
5/10/2022	66.45	68.75	65.66	1,408,961
5/9/2022	67.90	68.63	66.62	1,607,900
5/6/2022	68.10	68.65	67.48	1,623,149
5/5/2022	68.28	69.94	67.67	1,192,697
5/4/2022	68.73	68.80	67.43	1,353,008
5/3/2022	67.38	68.57	67.04	822,182
5/2/2022	67.08	68.31	66.21	939,951

I pulled them a couple days ago, but I pulled them again because I wanted to show you that they don't change to odd numbers or change dates like yours seem to be doing.  If you haven't done so already, I would ask your FI's why the prices are wrong or have the wrong date.  I am guessing that somehow the update file(s) you are getting from your FI's are altering the prices.

rolanddawson2500

Damian, I appreciate your sticking with me on this. It is not the FI, somehow the program is not transferring the correct information. In yesterdays download (5/27 prices, downloaded today) I have 5 misquoted prices, including the ever faithful EVRG which quoted at $9.xxxx (yes, 4 decimal places) when the correct price was $70.57. Sometimes, in volatile markets, you get misquotes. However EVRG is doing it everyday. I don't think it is the FI, since I hold EVRG in 2 accounts, and they are both downloading the same (WRONG) numbers. I am at a loss. Is anybody else having this problem? (Yesterday, DCP, HOG, WBD, and SLB were all off a little, with EVRG being off over $60/share.) 

[Deleted User]

Quicken is only able to load and report prices from the pricing feed.  There is another mechanism that is overwriting your price history.  The only other source of prices that I know of is the data feed from your FI which is updated during the OSU.  Also make sure you are set up in Quicken match your FI.  If you haven't done so already, I would contact Quicken Customer Support and see if they have any ideas.  I am stumped.  Sorry. 

rolanddawson2500

For clarity (for me) does Q use my FI numbers, or does it use an external data feed. I assume it is an external data feed since both EDJ and Schwab have the correct pricing on their web page? Again, in a volatile market, I can understand small differences in a data feed and brokerage. However, EVRG has been wrong, sometimes by a very large number every time for weeks. Thank you.

[Deleted User]

Quicken uses an independent licensed pricing service.  I have shown you that prices I pulled from Quicken for EVRG match both EDJ and Schwab.  So, something else is altering your prices.  It could be anything, from a corrupted file to bad prices in an update file (not the pricing feed).

But, I just thought of something else to try.  Have you done a validate or super validate with "Correct investing price history"?  

Before you do anything, please make a backup of your data file.  If you do a "Delete and Rebuild", not only will it restore only the last five years, it will also not be able to restore any prices not on Quicken's pricing service.

rolanddawson2500

That is an outstanding recommendation. I don't have time this afternoon, but I will look into this, not sure I want to take a chance, I have been using quicken for a long time, well over 5 years.

NotACPA

rolanddawson2500 said:

 not sure I want to take a chance

That's why he said "take a backup"

Sherlock

rolanddawson2500 said:

For clarity (for me) does Q use my FI numbers, or does it use an external data feed. I assume it is an external data feed since both EDJ and Schwab have the correct pricing on their web page? Again, in a volatile market, I can understand small differences in a data feed and brokerage. However, EVRG has been wrong, sometimes by a very large number every time for weeks. Thank you.

If you haven't already, you may want to review: https://www.quicken.com/support/how-update-security-prices

rolanddawson2500

Also useful. Going to take some time.

https://community.quicken.com/discussion/7913637/resolved-5-24-22-stock-quotes-not-updating#latest

rolanddawson2500

I am still having problems with EVRG. (But only EVRG.) Sometimes uses $9.XXXX, sometimes the price from the day before (~$70 +/-).

rolanddawson2500

Is anybody (besides me) having this ongoing (EVRG Stock price) problem? It is very irritating. This morning, it gave $9.9504/share for the price. (Correct yesterday closing price was $60.94.) It seems to randomly switch between the day before price and some random $9.xxxx number.) On the random, it uses the day before the closing price of the date being downloaded. For example, on the days it does not download $9.xxxx, it will download the Wednesday closing price (instead of the Thursday closing price) on Friday morning. We hold this stock it two different brokerage accounts, and it reports the same (wrong) number in both. This has been going on for months. I download over 100 individual stocks and bonds plus a number of funds. THIS IS THE ONLY ONE THAT IS CONSISTENLY OFF. It really messes up your trend graphs.

Quicken, do you have a solution?

rolanddawson2500

Not downloading transactions this am.

rolanddawson2500

Quicken Support. This is still a ongoing problem for me. Somedays, it reports the previous days price (download in AM prior to market open, reports closing price from 2 days before, not closing price of day before), and on some days it reports $9.xxxx (out to f decimal places, but never the same). I hold this stock in 2 different brokerage accounts, and it reports the same (wrong) price in both EVERY DAY. We own over 70 different stocks in these 2 accounts, (as well as ETF, Funds, and bonds) and this is the only one that is wrong every day. The reason I think it is a quicken problem is that it reports wrong in both accounts. It really messes up charting, as some days (when it reports $9.XXXX the numbers are way off. It seems the EVRG is being pointed to wrong price.

[Deleted User]

@rolanddawson2500 - I think your prices for EVRG from the price feed are being altered or overlaid by another source.  I have shown you that the prices from Quicken's price feed matches your FI prices for the fund.

This Quicken Community forum is not Quicken Support.  We are Quicken users tying to help each other resolve issues and provide some guidance and insight from our knowledge and experiences with Quicken. 

Have you tried contacting Quicken Customer Support?  If not, I think this is your best option at this point.

https://www.quicken.com/support/quicken-support-options

They are better equipped to look at any error logs and your system set up to help you resolve your pricing issue.

rolanddawson2500

Thank you. I will (reluctantly) try support. Have not had very good luck there with other issues. The Schwab messup on the change on security took hours of time to clean up, and still have some issues, this is one of them. Since the information is the same (and wrong) from 2 different brokers, it sure seems like it is in the Q program. I will post if support is any help. Again, thank you for your suggestions to help previously.

[Deleted User]

You are welcome.  You issue is perplexing but there has to be an explanation.  Quicken Customer Support would be able to look at your error logs and account setup.  Hopefully they can find a solution for your issue.