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Chase - OL-393-A Errors [Edited]

CaveCreek

Quicken is unable to update your accounts.

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[Deleted User]

What I have found is that this error usually means you have Online Billpay set to "Yes" for an account that is not eligible for Billpay at your financial institution. Go to Account Details and check all of your accounts at Chase. If any accounts are not accounts you use billpay for, you need to change the appropriate billpay option to "No".

Quicken Jasmine

Hello All,

We do now have a New Active Alert regarding OL-393-A Errors with Chase. You may follow this link to bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do apologize for the inconvenience this causes and we appreciate your support and patience.

All comments

jb@

I am _still_ encountering this issue. How long is it going to take for you to fix this?

Lee Wunsch

Waiting for same resolution. What is taking so long? It seems every time Quicken identifies a bank connection error, fix time takes forever. Comment?

Ron S

I am encountering the same error. I use Windows 11, Quicken Deluxe with Direct Connect to Chase. I have 6 accounts with two separate log ins to Chase set up. One works and the other gives an OL-393 error. It appears the accounts are updating correctly but the OL-393 error shows up with the second login attempt. I attempted resetting the accounts and completely deactivating the direct connection, then reactivating the Direct Connection. The problem continues.

DRMick

What happens when you click NO to Bank Bill Pay on Chase and run update?

Ron S

I'm not sure what you mean when you say click no to Bank Bill Pay? If I remove the check on the "Bring My Payment Information up to date" selection the update works.

art83

UNABLE TO UPDATE CHASE ACCOUNT

Eddie Choy

I was able to update Chase one time. Then it stopped updating. Same error code

shawjp43

I had to deactivate Bank Bill Pay it was turned on here is the screenshot with it turned off

image.png

DRMick

Open the Chase checking register. Edit Account Details, ( gear at the upper right), Go to Online Services Tab. It's not that easy to find if you haven't seen it before.

bradmichalove633

@shawjp43 @DRMick I did the same and it worked for me

Ron S

Thanks for the assistance. I turned off the Bank Bill Pay and the update is working now. I appreciate the help,

ramsubs

Its been a week already - whats the stautus on the fix for OL 393A issues with Chase?

Sherlock

If you haven't already, you may want to review: https://community.quicken.com/discussion/7913242/updated-5-10-2022-chase-ol-393-a

You're waiting for Chase to correct their issue.

LWolfie

Running Quicken Deluxe on a Windows 10 machine. The last update I did around May 9 ABSOLUTELY turned on Online Bill Pay for my Chase checking account. I just turned it off and all good!

Tools -> Account List -> Edit (Checking Account) -> Online Services tab -> Online Bill Pay

Thomas Langner

> @"Ron S" said:
> I am encountering the same error. I use Windows 11, Quicken Deluxe with Direct Connect to Chase. I have 6 accounts with two separate log ins to Chase set up. One works and the other gives an OL-393 error. It appears the accounts are updating correctly but the OL-393 error shows up with the second login attempt. I attempted resetting the accounts and completely deactivating the direct connection, then reactivating the Direct Connection. The problem continues.

I did exactly the same procedure and the problem is still continuing !

jtu50

This problem has now been ongoing for at least a week. I have followed the directions and reported a problem with subject CTP-3750. Software is of no value to me if I cannot update my accounts. I have been a quicken user for over 20 yrs. The delay in resolving this issue is unacceptable.

Winter001

Laughable that Quicken has not remedied this issue... Earth To Quicken...

ksrothschild

I checked all aspects of this error message on the Quicken boards... and I find nothing helpful to my issue with the Chase accounts I maintain.

HELP!!! HELP!!! HELP!!!

;-(

Sherlock

Note: The cause of the OL-393-A error message does not appear to be preventing the Online Services from functioning. Hopefully, Chase will address the issue causing the benign error soon.

If you haven't already, you may want to review:
https://community.quicken.com/discussion/7913242/updated-5-10-2022-chase-ol-393-a
https://community.quicken.com/discussion/7913185/chase-bank-ol-393-a-errors-started-5-9-22/

Ps56k2

ksrothschild said: I checked all aspects of this error message on the Quicken boards...

really - there are postings and even an ALERT on this exact topic - I have suggested Admin merge into that main thread.

Frank_from_Texas

The update from this past weekend of May14th showed it recovered once, but yesterday it's back to the same OL-393A error. We need to urgently encourage Chase to permanently fix this issue for us Quicken users.

fnatale1

Having same problem and error message with Chase Bank downloads. Been occurring for a few days now.

Badger51

I need to repeat a comment from earlier...I don't see an option to turn Direct Bill Pay on or off

Ron S

I had a difficult time finding it too. Navigate to the Account Details screen and select Online Services. This is the same screen you used to set up the bank update connection. On the lower portion of the window there is a box named Online Bill Pay. It should show your account name and below there is a box with Bank Bill Pay shown under the payment method. Next to it under Online Bill Pay it shows yes. In the Action box click on Deactivate, a window will pop up to confirm you want to deactivate the service. Click yes. It will then show as Bank Bill Pay, No, Check For Bank Bill Pay. At that point you should be good to go. Once there is a fix for the problem you can reactivate Bank Bill Pay by clicking Check For Bank Bill Pay if you wish to use that feature.

denmarfl

Saw the Quicken Post on this Long running error....and that it is being worked on but as of today...5/17/22...it is not resolved. I use CHASE, I have an Online profile and my wife has an Online Profile. My Connections comes back with this Error, hers does NOT...both Online Profiles/Connections are Direct Connect....so I am puzzled why one acct connects fine and the other does Not. I have also spoken to Chase tech Support, they are aware of this issue and as of yesterday have no idea when it will be resolved.....

Alan Edward

Quicken's "Jared" comment stating that they are aware of the problem and that they are working on it is of no help. In my case, no transactions have been downloaded to Quicken for my Chase accounts since May 11. How do we hold Quicken accountable for getting this problem resolved? All my Citi bank credit cards are being processed with no problems.

Badger51

Ongoing Saga...I still can't find any options for Bill Pay

Image: https://us.v-cdn.net/6031128/uploads/editor/sg/jc2p3q7w81ck.jpg

Ps56k2

Badger51 said: Ongoing Saga...I still can't find any options for Bill Pay

Weird - Existing feature enabled can usually be found here..... Tools --> Account List

Here is a screen grab from a NON enabled Chase account -
the Enabled account looks the same exact for the "Online Bill Bay" is YES vs NO

Image: https://us.v-cdn.net/6031128/uploads/editor/pu/a4tujx4iyryx.jpg

Badger51

See my screenshot

Image: https://us.v-cdn.net/6031128/uploads/editor/4g/2w17ai5xjb9u.jpg

Ps56k2

Badger51 said: See my screenshot

I did - that's why I was replying to your posting with my "normal" image of what is usually displayed.

What does your Account List show for any accounts having Bill Pay with a YES ?