Chase Sapphire CC Not Downloading; No Error Messages
rakapaschke Member ✭
edited June 2022 in Download, Add/Update Accounts (Windows)
No errors are received. "Update Now" appears to operate as usual but no transactions since my last update (Thursday 5 May) are downloaded. However, current balance is correct and Quicken is out of balance by the sum of the transactions since the last download. After manually entering the transactions into Quicken, I was able to reconcile correctly and completely.
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
- Navigate to Edit
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
I hope this helps!-Quicken Anja0
This discussion has been closed.