Chase Sapphire CC Not Downloading; No Error Messages

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rakapaschke
rakapaschke Member ✭
edited June 2022 in Download, Add/Update Accounts (Windows)
No errors are received. "Update Now" appears to operate as usual but no transactions since my last update (Thursday 5 May) are downloaded. However, current balance is correct and Quicken is out of balance by the sum of the transactions since the last download. After manually entering the transactions into Quicken, I was able to reconcile correctly and completely.

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @rakapaschke,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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