"Citi AAdvantage MasterCard website may be down"

i.fletcher Member ✭✭
My citibank charges aren't downloading, and this is the error message I'm getting. The website isn't down. I've had to manually enter the charges.

I've gone through the process to reset the login and to update login info.


  • i.fletcher
    i.fletcher Member ✭✭
    Here is the error message
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @i.fletcher,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • i.fletcher
    i.fletcher Member ✭✭
    Same issue again today.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Just a shot in the dark ...
    Have you tried this?
    • Close the Quicken app
    • Shutdown your Mac
    • Power down and reboot your home WiFi router (I assume you're attempting to connect from home and not some free WiFi coffee shop)
    • Reboot your Mac
    • Start Quicken and try again.
  • i.fletcher
    i.fletcher Member ✭✭
    Thanks for the suggestion ... I tried that to no avail. One day last week it connected and it appeared resolved, but then it has been down ever since. Attached is a screenshot of the error message today.
This discussion has been closed.