Schwab CC-501 Error

sjmsing
sjmsing Member ✭✭✭
Anyone encountering the CC-501 Error on Schwab? 11:30 am Eastern Time? It worked fine earlier at 5:00 am Eastern Time.

Thanks

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited May 2022
    Hello @sjmsing

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your Schwab account(s). 

    I have located a Support Article regarding troubleshooting steps to take when presented with a CC-501 error. You may follow this link to access that FAQ. 

    As per the instructions in the FAQ:

    If this occurs when updating an account:

    Please Contact Quicken Support. This error requires Quicken Support agents to review logs and provide further assistance. The issue may need to be escalated and may not have an immediate resolution. 


    I hope this helps!

    -Quicken Jasmine
  • sjmsing
    sjmsing Member ✭✭✭
    I solved it. I reset the online access for account and I needed to reauthorize Schwab to download to Quicken.

    Edit Account Details - Online Services - Reset Account

    Quicken automatically sent me to Schwab where I authorized Quicken to access Schwab. It worked surprisingly smoothly.

    Not sure why it needed to be done when it worked fine this morning.
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