AT&T online bill will not update

Kerry

I have had this issue at times in the past. It has updated on my bank website. Contines to say BILLER ADDED but waiting for the next bill.

Quicken Jasmine

Hello @Kerry, 

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



Once that is done, see if the issue still continues to persist.

Let me know how it goes! 

Kerry

Thank you, I tried that already. It does not find an error for AT&T. Now I can add AMEX to the list of billers not updating. Sadly, I can't trust QUICKEN to be current or accurate, so I still have to pay via my bank website. Features and billers that have worked for years are undependable. The online version totally messed up some of my previous category transactions, so I have few options left

UKR

Sometimes it's just plain impossible to get a biller to work reliably with third party services like Quicken, Intuit, etc.

My 2cents' worth, if I may:

I don't use Bill Pay services or Bill Manager at all, neither the one from Quicken nor the one offered by my bank. Since time "B.I." (before the Internet was invented) I have set up almost all of my recurring payments as Direct Debit, PAC Draft, Autopay, APS, whatever the biller calls it. Using the biller's website, I authorized the biller to electronically debit each payment directly from my checking or credit card account on due date. Now I can sit back, relax and wait for it to happen. Instead of having to wrestle with making payment on time I let the biller do all the work for me.

When I get notified of a new statement having arrived, usually by email, all I have to do in Quicken is to run a regular scheduled reminder to record the transaction. Haven't missed a payment in many years.

I recommend you do the same instead of fighting the Bill Manager windmill, missing payments and getting slapped with penalty interest rates or late fees.