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Fidelity NetBenefits Issue

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This discussion was created from comments split from: Fidelity download failures.

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McBread

I'm having the problems with Fidelity NetBenefits. I made the fatal error of doing a Quicken update. All of a sudden, my 401k had an issue. Tried several attempts to fix, including deleting and reloading account. I now have no historical info and only showing part of my investments in the account. Frustrating...

Quicken Jasmine

Hello @McBread,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Fidelity NetBenefits account(s).

Before I can further assist you, I require some more information. What version of Quicken are you running? You can see this by navigating to Quicken > About Quicken. Do you receive any error messages or codes when attempting to update your accounts? When did you update the accounts and first notice the issue?

Looking forward to hearing your response.