Adding Voya account but login ID is too long for the field

Bob468736

Hello, I am trying to add a VOYA retirement account but using the instructions to add the plan name after @ in my login ID I run out of room for the total ID. [Removed- Personal Information]. I am about 4 or 5 characters short.

UKR

I read somewhere else that you need to "enter your username with @voya after it (no .com). Use your regular password and not your pin as Quicken requests."

Boatnmaniac

Bob468736 said:

Hello, I am trying to add a VOYA retirement account but using the instructions to add the plan name after @ in my login ID I run out of room for the total ID. [Removed- Personal Information]. I am about 4 or 5 characters short.

Every once in a while someone gets into situation where their current UserID and/or PW won't work with accounts in Quicken because of character limitations (either with the number or characters or, in some cases, with some special characters).  Unfortunately, I don't know of anyway to fix the situation other than to change the UserID and/or PW for the online account at the Financial Institution to something that will work with Quicken.

Ps56k2

read this section -

https://community.quicken.com/discussion/comment/20271272/#Comment_20271272

[Deleted User]

To add to the link and information that @Ps56k2 provided - it seems like we have had a few participants needing help with their sign-Ons with their retirement plan with Voya.  After you read the information @Ps56k2 provided and you are still having issues, please contact your company's HR, or Voya Retirement Helpline.  Sign-on and password requirements and methods can be different for each plan that Voya administers.

Bob468736

Finally, was able to connect using @CIRCLEK as the suffix to my Login ID. Hope this helps someone else.

Bob468736

Also had to change(shorten) my login ID to make it fit.