Citibank Error FDP-8400 (Q Mac)

Fez
Fez Member ✭✭
edited June 2022 in Download, Add/Update Accounts (Mac)
Anyone else receiving this when trying to connect to Citibank?

AGGREGATOR_IN_ERROR (CP_SERVER_ERROR:FDP-8400)
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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Fez,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken
    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let me know how it goes!

    -Quicken Jasmine

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  • Bobbie1
    Bobbie1 Member ✭✭
    I was on the phone for two hours with support yesterday about Citibank credit card download. We deactivated the account, and now it can't be reactivated. Is this related to the current ongoing Citibank problem? Should I just wait it out?
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    Bobbie1 said:
    I was on the phone for two hours with support yesterday about Citibank credit card download. We deactivated the account, and now it can't be reactivated. Is this related to the current ongoing Citibank problem? Should I just wait it out?
    Hello @Bobbie1, 

    I am sorry that these issues are continuing with account connections. Thank you for reaching out about this once again.

    There is currently an Open Alert regarding connectivity issues and Citibank that is most likely related to your situation. You can view the thread linked here for additional information and any available updates.

    I hope that is helpful. 


    Thank you,

    Quicken Jared 
This discussion has been closed.

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