How can I add online services to loan account

kg8dh

Bought a new vehicle. Added loan to quicken and on the display tab it showed a check mark in hide transaction entry lists. I had already set up online services and downloaded info from loan provider. I disabled online services, I think, and removed that checkmark in that box and the online services tab disappeared. How do I get it back. I want to be able to download transactions to this loan account

Thanks

Quicken Jasmine

Hello @kg8dh,

Thank you for contacting the Quicken Community, though I do apologize that you are no longer able to download transactions into your loan account. 

First, I suggest attempting to go through Add Account to add the loan again and see if Quicken produces the option to link with the existing loan account that you have already created. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. 

Let me know how it goes!

UKR

Just my 2cents' worth ... I would not bother attempting to activate any loan or mortgage account for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment. 
(Not discussing LOC or HELOC accounts here. They should be set up like credit card accounts)

At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

Effective with Quicken Windows 2018+
you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.