Need help with Citi card downloads after new account number

Jack Trifiro
Jack Trifiro Member ✭✭
Got a new credit card account number for existing account/lost card. Followed instructions to disconnect ALL accounts associated with my citi log-in, but when trying to re-connect downloads, Quicken wont connect to Citi. Verified citi website is working just fine and log-in/password are correct.
Error: " The Citi Aadvantage Mastercard website may be down, visit your bank Aggregator_in_error (F1_Timeout:FDP-102) " Also tried adding as a 'new' credit card account with same error.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2022
    Hello @Jack Trifiro,

    Thank you for taking the time to visit the Community to report this error, though we apologize that you are experiencing this.

    We have reopened the Alert for this issue and our teams are working towards a solution, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
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