How do I delete a pending transaction that was downloaded from my bank bill pay service?

Frank DM

I set up a payment on my bank bill pay service and it downloaded to my quicken register. I cancelled the payment on the bank site but Quicken will not allow me to delete it from my register. It shows it as "sent" & "pending".

Frank DM

I searched recent discussions and found the solution

Frank DM

I searched recent discussions and found the solution

Quicken Janean

Hi @FrankDM, I am sorry for any trouble you had with your downloaded transactions and thank you for reaching out to Community.

I suggest reading this support article to see if this resolve the issue you are experiencing. If it does not, please let me know so I can further assist you. Thanks! 

Quicken Janean

Frank DM

The support article does not address this problem.
this is how to do it:
While holding the option key, right-click on the transaction and select 'Delete transaction.' You will be presented with additional options...

"Delete Bill Pay Transaction