Kinecta Federal Credit Union download attempts get OL-297-A error

kbrawner64
kbrawner64 Member ✭✭
This started a few days ago. I have two Kinecta accounts I regularly download transaction from but a few days ago I started getting this error. I use the Direct Connect connection method. This error happens every time. All my other accounts from other financial institutions download without any issues. I can login to Kinecta's website without any issues also. I'm using Quicken for Windows.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @kbrawner64,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error OL-297.

    I hope this helps!
    -Quicken Anja
  • kbrawner64
    kbrawner64 Member ✭✭
    I went through the support article and my security and privacy settings were already as recommended. I have used Quicken for years, downloading transactions from these Kinecta accounts as well as many other accounts. The downloads from Kinecta started failing consistently with the OL-297-A error for me on 5/24.

    Even if I try to add a new Kinecta FCU account I get the "Sorry. We encountered an error (It's not your fault.) Quicken is having trouble connecting to Kinecta Federal Credit Union." message.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for following up.

    For confirmation; did you also follow the guidance outlined in the bottom section titled "If you get this error with some (not all) of your banks"?

    If so, and those steps also fail to resolve the error, then as stated at the very bottom, you will need to contact the financial institution for further assistance:
    "If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

    Thank you!
    -Quicken Anja
  • kbrawner64
    kbrawner64 Member ✭✭
    Thank you for the info. I did not contact Kinecta yet but I will do that next and see if they can get this issue resolved.
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