Quicken Freezes on Auto Reconcile

MargueriteXX

When I hit "done", a small window appears that says: "Reconcile credit card account" as if I need to put in #s from my statement instead of Auto Reconcile. and Second, I am unable to close this small window. Quicken Freezes.

Quicken Jasmine

Hello @MargueriteXX, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with Quicken freezing on the reconcile screen. 

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

Please let me know how it goes!

MargueriteXX

I tried validating from my back up copy but not uninstalling. Afraid of losing data!

UKR

If you haven't done so already, please try the following actions:

• Download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your active Quicken data file. 
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring.

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.