I cannot successfully reconnect my CapitalOne accounts

Sean.G
Sean.G Member
Can anyone help me reconnect? I have tried numerous times and it says I successfully connect (even get the email from Capital One) and then Quicken gives me another error that it didn't go through.
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Sean.G,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    In order to better assist you further, could you please specify the exact error message and/or code you described receiving above?

    Check back and let us know! Thank you.
    -Quicken Anja
  • vancitters
    vancitters Member ✭✭
    edited June 2022
    I am having the same problem with my credit card account.
    $app_build_number: 607.44146.100
    $app_version_string: 6.7.1
    $model: iMac19,1
    $os_version: 12.2.1
    $screen_height: 900
    $screen_width: 1600
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    [Removed-Privacy]
    cloudStatus: 0
    current_appearance: light
    current_version_crash_count: 0
    dataset_creation_date: 2018-03-29 18:06:54 +0000
    [Removed-Privacy]
    dataset_platform: QMAC
    date (EDT): 2022-06-06 07:06:12
    date (GMT): 2022-06-06 11:06:12
    date (PST): 2022-06-06 04:06:12
    [Removed-Privacy]
    early_access: 0
    [Removed-Privacy]
    last30days_crash_count: 0
    last48hours_crash_count: 0
    [Removed-Privacy]
    mp_device_model: iMac19,1
    rawAggregatorPref: fdp
    [Removed-Privacy]
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: light
    systemTimeZone: America/New_York (EDT)
    tier: Premier
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 5 (Debug = 0, Critical = 6)

    description:
    Quicken cloud institution login services error.

    suggestion:
    Try again later.

    system description:
    institution logins upload: unknown status = ACCEPTED_POLLING_REQUIRED

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "\/institution-logins\/329984783985494528\/poll",
    "partnerAuthUrl" : "https:\/\/partnerauth.platform.intuit.com\/external_partner\/auth?request_token=awb.bbc0eae9-a5cf-4b83-a18c-fe6f680a14d7",
    "id" : "329984783985494528",
    "clientId" : "CC8B4FDD-6172-45EE-829B-34B7A2B5E087"
    }
    }

    request:
    {
    "cpSetupMode" : "OAUTH_PRE_DISCOVERY",
    "channel" : "FDP_WSI_OAUTH",
    "name" : "Capital One Card Services",
    "includeInvestmentAccounts" : true,
    [Removed-Privacy]
    }

    object:
    (null)
This discussion has been closed.