I cannot successfully reconnect my CapitalOne accounts

Sean.G

Can anyone help me reconnect? I have tried numerous times and it says I successfully connect (even get the email from Capital One) and then Quicken gives me another error that it didn't go through.

Quicken Anja

Hello @Sean.G,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

In order to better assist you further, could you please specify the exact error message and/or code you described receiving above?

Check back and let us know! Thank you.

vancitters

I am having the same problem with my credit card account.
$app_build_number: 607.44146.100
$app_version_string: 6.7.1
$model: iMac19,1
$os_version: 12.2.1
$screen_height: 900
$screen_width: 1600
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
[Removed-Privacy]
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2018-03-29 18:06:54 +0000
[Removed-Privacy]
dataset_platform: QMAC
date (EDT): 2022-06-06 07:06:12
date (GMT): 2022-06-06 11:06:12
date (PST): 2022-06-06 04:06:12
[Removed-Privacy]
early_access: 0
[Removed-Privacy]
last30days_crash_count: 0
last48hours_crash_count: 0
[Removed-Privacy]
mp_device_model: iMac19,1
rawAggregatorPref: fdp
[Removed-Privacy]
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EDT)
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 5 (Debug = 0, Critical = 6)

description:
Quicken cloud institution login services error.

suggestion:
Try again later.

system description:
institution logins upload: unknown status = ACCEPTED_POLLING_REQUIRED

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "\/institution-logins\/329984783985494528\/poll",
"partnerAuthUrl" : "https:\/\/partnerauth.platform.intuit.com\/external_partner\/auth?request_token=awb.bbc0eae9-a5cf-4b83-a18c-fe6f680a14d7",
"id" : "329984783985494528",
"clientId" : "CC8B4FDD-6172-45EE-829B-34B7A2B5E087"
}
}

request:
{
"cpSetupMode" : "OAUTH_PRE_DISCOVERY",
"channel" : "FDP_WSI_OAUTH",
"name" : "Capital One Card Services",
"includeInvestmentAccounts" : true,
[Removed-Privacy]
}

object:
(null)