QuickPay/CheckPay issue

Markgraf
Markgraf Member
I receive a Sync Error message when I use QuickPay/CheckPay. This has been an on going issue for several months. I have to reset my Cloud data, and then it works 1time. I have to reset my Cloud data each time I want to use CheckPay.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Markgraf,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Since resetting the cloud only appears to temporarily resolve the issue, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file to see if this will provide a more permanent fix. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

    First, please proceed to save a backup (just in case). From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.
    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
    5. Select the Cloud Account Name used for your main data file and click Delete
    6. Type Yes and click Delete

    After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

    Once your main file opens, see if the issue still continues to persist. You can then also delete the new file you previously created as well as its cloud account.

    I hope this helps!
    -Quicken Anja
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