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Web Connect download wants to create a new account instead of linking the account
I recently had to change my banking user id because they issued a new debit card which is the username. I deactivated and reactivated the banking account with the new id. One step update downloads fine but if I try to download a web connect file from the bank's website, Quicken wants to create a new account. The link account option is greyed out. How do I get this to work like before?