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CC-502 for CitiBank Account

Chaplain Ross

My wife and I opened up separate checking accounts in Citibank. I was able to download the initial transactions for both but now my account (Different login and Password) gets a CC-502 error. Hers did initially, as did mine, but hers resolved and mine did not. Any suggestions?

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Quicken Anja

Hello @Chaplain Ross,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

The issues with Citibank are known issues that have been escalated internally and are being worked on, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to the Community Alerts found here and here for any and all available information and updates.

We apologize for any inconvenience in the meantime and appreciate your patience! Thank you.