Citibank CC-502 Errors

Jim Birth
Jim Birth Member ✭✭
For two days in a row, I cannot download Citibank credit card transactions. I keep getting CC-502 error. Please fix this.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Jim Birth,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    The issues with Citibank are known issues that have been escalated internally and are being worked on, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to the Community Alerts found here and here for any and all available information and updates.

    We apologize for any inconvenience in the meantime and appreciate your patience! Thank you.

    -Quicken Anja
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  • Kimbyya
    Kimbyya Member ✭✭
    I have have not been able to download for a month. This is unacceptable.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Citi Credit Cards only: authorization problems or CC-502

    You may need to allow Quicken access to your Citi account at

  • Linda
    Linda Member ✭✭
    The data management third party section in Citibank does not help
  • Deactivate all Citi Accounts in Quicken. Go to and REMOVE current Quicken access. Now ADD access. You now have 10 minutes to log into Quicken and add your Citibank accounts. Go to Tools/Add Account. Add Citibank account. When it logs into Citibank, "Link your existing accounts". Done!
  • proflaw
    proflaw Member ✭✭✭
    Have others found that this has worked?
  • RichH
    RichH Member
    going to and allowing access seems to have resolved this issue for me.
  • John V
    John V Member ✭✭
    I too have been receiving this error. it seems that it happens when there are no transactions to download
  • supecoop
    supecoop Member ✭✭
    Thanks RichH. Your suggestion worked right away for me, using My transactions downloaded but I'll see whether it continues to work over the next few days.
  • sdunan
    sdunan Member
    I discovered that I needed to change my account identification in Quicken from Citibank to Citi Cards. That has resolved my problem.
  • alsolution100
    alsolution100 Member ✭✭
    any update? This is very frustrating. Is more than a month with CC502 and can't download citibank
  • sammin
    sammin Member ✭✭
    edited July 2022
This discussion has been closed.