update for error 102 with citibank

AmmasArati

update for error 102 with citibank

AmmasArati

what is the latest on this issue. When will we be able to access Citibank accounts

Quicken Anja

Hello @AmmasArati,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

The issues with Citibank are known issues that have been escalated internally and are being worked on, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to the Community Alerts found here and here for any and all available information and updates.

We apologize for any inconvenience in the meantime and appreciate your patience! Thank you.

UKR

You may need to allow Quicken access to your Citi account at https://citi.com/datamanagement

Janice Foutz

I recently was required by citi to change my password so I went to https://citi.com/datamanagement
and after following instructions it let me change my password in Quicken. I had to do the update 3 times to get the screen, so don't give up.

Susie

UKR said:

You may need to allow Quicken access to your Citi account at https://citi.com/datamanagement

Didn't work for me.  Still get the error message in Quicken and was unable to add access through Citi

Don WM

Nope - didn't work for me.

Don WM

Why is this taking so long to resolve? This has been going on for months!

AmmasArati

After trying unsuccessfully to get information from tech support I was able to reach someone in Customer Service.... Citibank is in the process of doing a major change in their web platform and they are sending Quicken the code as they go along. A big glitch is that Quicken and Citibank don't use the same coding so Quicken has to re do the code as it comes in. It seems that until Citibank finishes doing their update and Quicken finishes translating the code we will not be able to sync our accounts. It's beyond me why this is taking so long!!! And then again I am not a software engineer!

On the other hand I told the customer service person that I was not willing to pay the increase in Quicken's yearly fee for the duration of time I am not able to access my Citi account. He gave me a one month extension on my subscription for this year.

Susie

Thank you for the update.  It's been 4 weeks for me that I am unable to connect to Citibank

Susie

Once this code issue is resolved, do we use Web Connect or Quicken Connect to download from Citibank??

AmmasArati

I don't know. I'm hoping tech support can assist if we have connectivity problems once this issue is resolved.

VTebifront

Ok. Today is July 4 and it is not a happy independence day for me. This download issue with Citibank continues to drive me nuts. Sometimes it works, sometimes it doesn't. Sometimes it tells me I have some number of new transactions and I go to the register and there are no new transactions. I have not been able to download any transactions from Citibank since June 26. I know that others have waited longer. I can't believe that Quicken and Citibank can't get this resolved.