Share in Quicken do not agree with my Financial service

skip

one of the "holding" I have in my account indicate a negative -24 share to the tune of a hefty loss of $-9634.56 while the financial service reports a positive share balance of plus +52 shares to the tune of $20,874.88 and I do not know how to correct the error. One is "SPDR S&P 500 ETF Trust with a symbol of "SPY" and in the Securities Detail is indicates that I have 124 shares. Now my Quicken reports that I own 250 shares of SPDR Bloomberg Barclays 1-3 month T-Bill ETF with a symbol of "BIL", but in this account according to my financial service "BIL"do not exist per what they download. In another retirement account at this same service It shows SPY but No "BIL". Is there any way of correcting the issue or am I left with deleting the accounts completely and starting over from scratch without any history of my accounts???

Quicken Jasmine

Hello @skip, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing these issues with your investment account(s).

What financial institution(s) are these accounts with? What is the connection method? 

First, I suggest creating a test file and adding the investment account(s) to see if it produces the same error with the shares and the balances. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response.