Cleared transactions not downloading

kmart0319

My bank website shows cleared transactions but they are not downloading into Quicken.

Quicken Jade

Hello @kmart0319!
I'm sorry to hear that you're experiencing this issue, what is the financial institution that you're having this issue with? Also, are you getting any error codes or just no transactions downloading without any messages? I look forward to your reply.
Thanks!
-Quicken Jade 

kmart0319

Capital One 360 is my bank and no errors, just no downloads.

Quicken Jasmine

Hello @kmart0319,

Thank you for contacting the Quicken Community, though I do apologize that you are also experiencing this error. 

First, I suggest creating a test file and adding the Capital One 360 account(s) to see if it produces the same error with transactions not downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

kmart0319

I did the steps that you recommended to create the test file and the expected transactions did download. Now how to I get the transactions to download to my original file?

kmart0319

This keeps happening and if I reset the account, I can get the transactions to download but I shouldn't have to do that.