Citizens Bank Snafu
I've been using Quicken for about 25 years, and I love it. But my problem with the Citizens Bank download is more severe than the transactions not downloading. When I switched from Direct Connect to Web Connect, most or all of my running balances got messed up. The problem occurred when I imported the transactions and linked them to my existing account. I have about 3,700 transactions in my checking account. I restored the file to an earlier (correct) version, but now have to input prospective transactions manually. I read a pre-6/15/22 post with the same problem (which I now can't find) so I decided to wait until today to do the conversion. I realize now that this was a mistake, but is there a fix for this? I've been a Citizens Bank customer for a very long time, and don't want to switch banks. But when I tried to contact them prior to 6/15, no one there could answer a basic question. (As a direct connect user, did I have to switch?)
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