Very slow and unstable performance after moving file to a new computer

I moved a file from my PC to my laptop. The performance is horrible- very very slow, grays out and then comes back but not doing what was started. I reinstalled Quicken after manually uninstalling the old version. Then went back to the PC and copied the file again and reinstalled it. Still having problems.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Elizabeth P,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    Let me know how it goes!

    -Quicken Jasmine
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Slow performance?

    How much RAM do you have installed on your laptop?

    What version Windows are you using?

    After Quicken has been started, what does Windows Task Manager show about "% Memory" usage and "% Disk" busy of your C: - drive?

    I have recently upgraded an abysmally slow Windows 8.1, Quicken R 41.10 laptop from 4 GB RAM to 8 GB RAM and the computer now performs very well. I no longer see "96% Memory usage" combined with "100% C- drive busy" just trying to do something, anything on the computer.

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